The specialized solution for Banking & Finance

BANKING & FINANCE

Industry specifics
  • Banking & Financial Sector is an industry related to transaction services, money circulation through the Bank and the Bank's financial instruments issued in the domestic and international scope. Finance - Banking is a very broad category that includes smaller and more specialized fields such as banking, corporate finance, tax finance, insurance finance, financial analysis, financial economics ,.…
  • Therefore, the human resources of the Finance and Banking industry are highly qualified and undertake complex operations making to really difficult human resource management problems.
Special HR problems

In the field of Banking and Finance, there are many difficult human resource management problems, but the most prominent are 5 problems:

 

How to recruit quality staff?

As one of the hottest professions, it is not difficult to understand when many young people want to work in the Banking and Finance industry. Every year, thousands of candidates, both with and without experience, apply to banks and financial companies. Recruiters will often have to repeat some tasks such as:

 
  • Input all candidate records into the system (2000-6000 records/year)
  • Filtering candidate profiles according to recruitment conditions
  • Send online tests, invitations to interview rounds, thank you letters, acceptance letters, salary Offer letters, etc. for each candidate
  • Summarize recruitment results and recruitment costs through channels, thereby comprehensively assessing the quality of each recruitment period

Train new employees and improve existing human capacity continuously

Knowledge of Banking and Finance industry is difficult when studying and even harder when working. Knowledge of products (loan packages, capital mobilization, cards, insurance, ...), processes, professional skills, knowledge of laws supporting appraisal, valuation, retrial, and approval profile is also really challenging for any individual.

In order to ensure employees master the knowledge and give accurate advice to customers, every year banks organize hundreds of training courses and regular periodic checks. Training executive need to perform well a number of tasks such as:

  • Accurately gather the employees who need training for each training content
  • Attendance during training
  • Organize exit exam after each training course
  • Summarize successful and unsuccessful students for the next training plan
  • Develop training programs suitable to the requirements and development of the unit

Employees work administrative shifts, but overtime and business leaves are continuous

We can easily see that bank employees work during office hours, opening at 08:00 and closing at 16:00. However, behind the door of each transaction office or each department, thousands of people are having to concentrate highly to review and inventory every detail as well as push documents to relevant departments. It is inevitable to have to work overtime to finish the job. So timekeepers will often have to summarize some typical timekeeping cases:

  • Summarize timekeeping, handle wrong situations: going late - leaving early, missing timekeeping, no timekeeping, registering for leave but having timekeeping, etc.
  • Separation of daily and overtime shifts
  • Separation of taxable overtime and non-taxable overtime

In addition, managers often have to go to other branches and transaction offices in the same city or other province to work. Human resources staff also need to summarize timekeeping and pay their business expenses.

If the Banking and Finance industry says its salary calculation is the 2nd most difficult, no industry dares to be No. 1

The salary of the Banking and Finance industry is mainly business salary and fully converges the most difficult types of salary calculation today:

  • Commissions by product
  • Commissions by product group
  • Business emulation bonus according to conditions
  • Business performance bonus
  • Gross salary, Net salary
  • Wages for foreigners
  • Retrieval, backdate

Evaluation of staff capacity and performance is always a concern of leaders

As an extremely large system with thousands of employees, if the quality of the staff is not good, it will lead to great losses for the Banking and Finance units. Therefore, in addition to regular training, units also regularly evaluate employees to develop good employees and support unsatisfactory employees.

Some of the evaluations that are often applied at the unit are:

  • Evaluation of probationary period, periodical evaluation, evaluation of contract renewal
  • 360 degree evaluation, OKR evaluation, BSC-KPI evaluation
How does CoffeeHR solution help with those problems?

The CoffeeHR solution will help businesses handle most of the difficult management problems faced by businesses in the Banking and Finance industry:

Recruitment

Applying AI technology to automatically input CVs into the software's CV bank, saving 80% of recruitment staff's time

  • From the input data, CoffeeHR can easily filter the candidates that match the criteria of each vacancy in the CV Pool.
  • Automate sending letters and tests for each candidate
  • Summarize recruitment results and costs of each recruitment phase, output reports and visual charts for recruiters to easily evaluate

Training

  • Suggestions for making a list of employees for each training session, avoiding missing employees who need training: new employees who need orientation training, employees with enough criteria to develop into management, new product training for tellers, credit specialists, annual training courses, etc.
  • Check attendance on the software or fingerprint, faceID confirm participation in the training session
  • Multiple choice exam on software after training
  • Summarize unqualified employees after training for further training in the next batch
  • Based on the competency framework for the positions, suggesting knowledge and skills to be trained for employees

Time Attendance

  • Integrate with timekeepers (fingerprint, FaceID, ...) to get accurate, up-to-date timekeeping data

  • Allow explanation, supplement timekeeping and must be approved by management

  • Apply for leave, overtime, business leave according to business processes

  • Extract taxable and non-taxable overtime from registered data according to company regulations

  • Lock the timesheet after each time period

Payroll

  • Set up flexible salary formulas and conditions, suitable for many types of salary calculation

  • Send payslips to staff to check and send feedback to minimize errors

  • Separate multiple detailed payroll for easy tracking

  • Calculate salary of 3000 employees in 20 minutes

  • Lock payroll after each pay period

Performance

  • There is no limit to the set of criteria for each position, the evaluation period is included in the software

  • Employees self-assess and then send to management levels for approval and adjustment

  • Link evaluation results to effective salary calculation, capacity training

Succession Story
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